Payments and Refunds
Information on Payments and refunds
Unfortunately, we do not offer a return/refund, on digital content if you have paid for it via cash (not through our subscriptions, or credits pack options). This is because there is no way for you to return a digital product to us.
Our refund policy for any of the subscriptions or credit packs are as follows:
If you purchase a subscription, and have not used any of your allowed downloads, then we will refund you in FULL, for that purchase.
If you purchase a Subscription for a monthly service, and use any downloads, then we will not refund you at all for this as you have already 'used' that service, for that month.
If you purchase a yearly subscription, then we will refund you, for the months that you have NOT used, for example, if you pay for a yearly hobby subscription, and use 2 months of this service, then we will refund you the pro-rated amount of 10 month, charged at the rate it would cost you without the yearly discount. For example; $108 for the year, 2 months of Hobby at $12 each, equates to $24, so you will be refunded $108 minus the 2 months at $12 each ($24), refunded amount will be $84.
If you have Purchased a credit pack, and NOT used any credits, we will refund you in FULL
If you have purchased a credit pack, and HAVE used any of the credits, then we will NOT offer a refund of any amount, as you have used that digital service.
WE WILL ONLY REFUND A LIFETIME PLAN, UPON CONTACT, AND DEPENDANT ON YOUR REASON FOR THIS. THE LIFETIME PLAN IS A SERVICE WE ARE OFFERING, TO ALLOW USERS (YOU) THE OPPORTUNITY TO GRAB A ONCE-IN-A-LIFETIME DEAL FOR A ONE-OFF PAYMENT. THIS PLAN ALLOWS YOU ACCESS TO ALL CURRENT AND FUTURE CONTENT WITH NO DOWNLOADS CAPS, UNDER THE 'TEXTURES' 'MODELS' AND 'VDB' ASSETS FOREVER.